We collect both personal and non-personal information from you in connection with your use of our services. When you choose to share your personal information with us, we only use such information to communicate our responses to any queries or requests made by you.
Unless otherwise required by law, we will retain your personal information only for such period as may be necessary to fulfil the purposes for which such information has been collected, enforce an agreement or resolve any disputes that may arise.
Please note that no transmission of information over the internet is 100% secure. While we review our measures periodically and ensure that we implement safeguards and controls to store and transfer your information securely, we cannot warrant the security of any information transmitted from or to our servers. While we are protected by SSL (secure socket layer) technology we cannot guarantee the security of personal information, in an email or an online form, whilst it is being transmitted to us across the Internet.
We collect information from you when you register on our site, make a booking, subscribe to our newsletter, use our app or fill out a form. When booking or registering on our site or app, as appropriate, you may be asked to enter your name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
We collect data through our booking partner MindBody Inc. (“Mindbody”) and data is stored on their website or app accordingly. MindBody stores and processes data on behalf of Cryojuvenate UK. Similarly, Cryojuvenate UK stores and processes data using the MindBody platform for several business activities.
For more details about how MindBody handles your data please see: www.mindbodyonline.com/privacy-policy.
Any of the information we collect from you may be used in one of the following ways:
- For identity verification;
- To personalize your experience (your information helps us to better respond to your individual needs);
- To undertake any administration work necessary in relation to your account and/or membership;
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you);
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs);
- To administer a competition, promotion, survey or other site feature;
- To conduct market research;
- To send periodic emails or contact you (the email address you provide us with for information or services will only be used strictly for those purposes);
- Process orders, bookings, or submissions placed through any of our platforms;
- To fulfill express or implied obligations we may have with you involving your use of the site, or any product, subscription, or plan offered;
Personal information will, to the greatest extent possible, only be used to provide the information or service you have requested. If you have not provided written consent for us to use your personal information, we will only use it to respond to an enquiry made by you.
When you visit our site, we may automatically log your IP address (the unique address which identifies your computer on the internet), which is automatically recognised by our web server. We use IP addresses to help us administer this website and to collect broad demographic information for aggregate use.
In connection with your use of our services, we may send your computer or mobile device a cookie that uniquely identifies your browser. A “cookie” is a small file containing your preferences that is sent to your browser and sent back by your browser each time your browser accesses our servers. This differentiates you from other visitors purely for the purpose of facilitating your user experience. Cookies do not gather any personal information from our site visitors.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We strive to never share your data with any third party unless this is strictly necessary in the course of our business. Kindly note that we strictly cannot be held liable for any content you may access through links to third party websites or platforms. It remains your responsibility to keep up to date with the privacy policies of such third parties and how the same may handle sensitive data.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
Payment and credit card details may be stored electronically by trusted third party providers. Your records are held for as long as is necessary for the purpose for which they were collected. Clients have the right to exercise their “right to be forgotten”. Within a month of receiving a written request all client records pertaining to the individual who put forward the request shall be erased. In addition, clients can request access to their records at any time by making a verbal or written request.
You reserve the right to object to your personal data being processed, used for marketing or processed for research, and to withdraw consent to store your personal data and receive marketing from Cryojuvenate UK at any stage, without repercussion